srar issues im having

so recently, i submitted my pitt application on 10/24 with coalition. I got an email later saying that I need to complete my SRAR seprately, which is on the pitt site. I completed that on 10/27 and on the SRAR site, it says that my coalition and the SRAR is linked and verified–the account numbers match up, and I got a green check mark tick on it. However, it is 11/4 and I keep checking my application status on my portal and it says that it is “incomplete” and that I need a high school transcript. Am I doing something wrong? Should I just continue to wait? I contacted the admissions office via email, but they don’t seem to understand my question.

You may want to just give us a call! We will be happy to take a look at your application and assist you: 412-624-7488.

We take calls M-F 8:30 a.m. to 5 p.m. ET.

Best,
A Pitt Admissions Staffer