UC Riverside 2017-2018 Financial Aid Package

Hello All,
Just joined this site, and need to know if anyone’s child attending UC Riverside is still waiting for their financial package?
My D has emailed and called the Financial Aid office but no response. She has checked the student website, but there are not new emails posted, When you call the office they put you on hold for so long, and no one comes on line. Please help to share your experiences.
Thanks!

Is she a transfer student?

Is she instate?

Does she qualify for a Cal Grant?

Have you run the NPC?