UCF Math Placement Test Issues

Hi, I’m going to be starting at UCF on June 29th, I still haven’t taken my Math Placement Exam (I know, procrastination). I recently have attempted to try to take the exam about 3 days ago, and it tells you as soon as you log in and try to get started in MyLabs that I have to perform a Browser Check before I can download the MathXL program. When I first did this browser check, I had about 5 different plugins or players I needed to download, I have downloaded them all, installed them but whenever I close the browser and restart the browser check it said I either don’t have it installed or I needed to check the version. 3 days later, I’ve tried 3 different computers (1 Mac, 2 Windows), used 4 different browsers, and have called tech support multiple times with still no luck. Firefox seemed to work best on my dad’s computer, I was able to narrow it down to 3 programs that all day I need to Check My Version but I’ve done that and they’re all up to date. I can’t take the exam until this all checks out. Has anyone else experienced this in the past or is currently?