UCI Operators Suck

Colleges & Universities A-Z University of California - Irvine
1

<p>So, Today I called the Admissions office and the lady who attended me right off the bat sounded like she was ****ed off.</p>

<p>I asked her a simple question "Is it possible that I can arrange a meeting with an admissions officer? I have a weird financial situation."</p>

<p>and she replied (angrily) "Why do u need to???"</p>

<p>"It's complicated, I was wondering if..." then she CUT ME OFF and said "I'll transfer u to financial aid"</p>

<p>(okay?)</p>

<p>After 10 minutes of hold the lady says "Can u hold? okay" (puts me on hold for 5 more minutes)</p>

<p>So I got transferred there and explained to the lady "well, I have a green card issue, won't be able to do FAFSA, I'm applying for scholarships, etc."</p>

<p>and she just said "Okay, and?" (don't care voice)
"Is there any help (not aid) for students like me, any counseling?"
and she said "Well, You don't qualify for anything from our office" (duh, I already KNEW that)</p>

<p>so she said "I'll transfer u to the registrar about billing options"</p>

<p>and so I waited....and waited....then it hung up.</p>

<p>I was like "*** man!"</p>

<p>TOTAL waste of 15 minutes of hold time and conversation time!
I mean, I understand they're probably getting a TON of calls a day and all but they need to be a little nicer, not just "We really don't care about u" attitude!
I didn't get any more info.... I could've gotten (and actually did) get more info from CC!</p>

<p>Bad costumer service man, rating is F for FAIL</p>

<p>Well, now I'm back to scholarship apps because that's one thing I'll surely be able to get money</p>

2

<p>My guess is they’re probably swamped. Sucks though, sorry.</p>

3

<p>Makes it really hard to try to suck up to them too when you need to get info. :/</p>

4

<p>To haiku, (sr. member already!, wow)</p>

<p>Are you coming down to campus anytime soon? Best bet would be to come in person and go to Aldrich Hall (Admin Building, first floor is the FA office). Ask in person, they can’t ran away from you and they gotta answer your questions then and there.</p>

5

<p>I spend too much time on forums I guess</p>

<p>^^^</p>

<p>Yeah i’m doing that, cause they pretty much tell me they don’t know/don’t care</p>

6

<p>i got the same response from an irvine operator once too, the attitude…horrible.
worse attitude than even UCB or UCM, lol, both opposite extremes of the UC ladder.</p>

7

<p>Best bet is to come down in person. I never do these administrative task on the phone or e-mail.</p>

8

<p>I wouldn’t be surprised if the operators are students on work study or something. In that case they probably lack much empathy.</p>

9

<p>Hi,</p>

<p>I think you should take account that UCI’s spring quarter just started today and the registrar’s office is swamped.</p>

<p>If you call in a few weeks i’m sure you’ll receive some more friendly assistance.</p>

<p>Hope this helps.</p>

10

<p>^ Actually </p>

<p>I called like 2 months ago about my application and I got the same lame service</p>

<p>AND IF I WAS A WORK STUDY PERSON OPERATING THE PHONES</p>

<p>I would not be an *******</p>