What is/how does one access OnTrack to find financial aid?

I haven’t gotten my financial aid In the mail, but some people are saying that it is in ontrack. My application login didn’t work for the ontrack login so Im not sure if you have to set that up somewhere else. Does anyone know?

my son called the IT dept and they helped get him set up- and yes, our financial aid package showed up in ON Track about 3 weeks before we got something in the mail

Ok, so I called the Tech department and they got me in. However, still no financial aid package. I think thats a little troubling as the decision day is two weeks away and finances are a big part of anyones decision. Hopefully it comes soon…