Where's my federal financial aid?

I am a student that is currently enrolled at UMD. It’s my first year but I’ve looked at their financial aid and bursar sites several times already but I can’t find my answer. I have federal financial aid that has yet to be applied to my student account inquiry. For the sake of numbers, I have 14k that i need to pay off and i have 12k in financial aid. I can pay off the 2k which is why i haven’t applied for the terp payment plan. On their website, they said financial aid disbursement will be given out on august 19 but i haven’t received it. Sorry if this doesn’t make sense or is a bit confusing. I’ve already done the entrance counseling and filled out the MPN months ago.

@asd12e3 -Have you logged onto this site with your directory ID and password, where it says to check your financial aid.

https://eso.umd.edu/osfa-testudo/

If it isn’t there, you need to call them on Monday.

Have you received your financial aid? My son still has not. Neither his federal unsubsidized loan nor my parent PLUS loan has been disbursed to his student account, and today is Aug 23. Calling them is absolutely horrible! I am on the phone even at this moment, trying to reach them third time already today, each time I’m waiting for like 25 minutes with no answer (“We are experiencing unusually high volume. Please remain on the line and we will be with you as soon as possible” - total BS).