<p>I hope your son is recovering well, Cressmom. </p>
<p>I was surprised that my son (a senior and an RA) have not even heard about this whole thing. I was thinking that maybe after this happened that there wouild have been some kind of staff training to address a similar situation in the future.
My son's thoughts- maybe there was some kind of break in communication- like maybe the right people were not notified. He claims that there is always an RA on call (beeper on) every time. And yes, it may not be an RA's responsibility to pick up medications for someone but it is your duty as a human being to help others in need. </p>
<p>As a parent, it is very difficult not to be able to help your kids if they get hurt. It would be most frustrating.</p>
<p>Again, I wish you and your family the best, Cmom.</p>
<p>I think we are all sorry that this happened to Cressmom and her son, but I don't believe the criticism of Wash U is warranted. Freshman year is a transition time and Wash U does quite an outstanding job of implementing programs to help with that. </p>
<p>Paying for the medical plan does not mean everything is taken care of and will go smoothly. It is like any other plan where you have to be aware of what your plan covers and what it does not - it is your responsibility, no one else's. </p>
<p>Also, you don't need medical power of attorney to get access to your son's or daughters record. Wash U has a form you can ask for and your child can also put you down as an emergency contact. Like I said, organizations and business are going way overboard with the HIPA laws.</p>
<p>I’m Trapper’s mom writing in my D’s account.
I admit Wash U does a wonderful show up for Orientation but I wonder how many freshmen knows how the insurance works but the time the classes start and how many parents had read the insurance contract that they didn’t signed up before this accident.
Wash U is aware of his responsibilities for an accident on campus (remember last year Turthene Carnival?), I don’t understand why they didn’t take action in this case. It is unacceptable the scarcity of personnel during the holidays and weekends.
I’m sorry for this family and their kids that had to go alone on all this process. When visiting my D I saw the poor kid, how it is possible that no one sees him?</p>
<p>Well I read it, mainly because I didn't want to pay for it. You are given a sheet that lays out the main components. I hated the health plan because it created more headaches than help. Sorry if I sound cold, but when it comes to health insurance everyone has a responsibility to be knowledgeable of their policy- the same way as you are aware of how much tuition, room and board you pay and when to pay it. It's all a part of the transition and Wash U can only do so much.</p>
<p>I understand what it's like to be unaware of what is covered and what is not. It is frustrating and even scary but I don't think this situation was life threatening, warrants comparison to VA Tech, or is ultimately Wash U's responsibility. Yes, concern shown from the RA would be nice and hopefully even expected at the Freshman level. I never saw evidence that the RA didn't respond. Someone even asked the question and it was never answered. </p>
<p>I would suggest bringing the issue up with the Freshman dean of students or even call Dean McCloud if the student is in the college of Arts and Sciences. He still offers his home phone number doesn't he? I believe there are people within the University to register complaints to or give suggestions for improvement rather than continuing to complain about the administration or suggest calls to the President (Chancellor) of the University.</p>
<p>Cressmom
would love to know who your complaint letters were addressed to
I gave you better contact info on your other thread about the accident
Any time you deal with emergencies and insurance companies you will have headaches mostly due to the no prior referral, etc
You are aware of course that you need to contac the insurance coverer and fight it out about payment for the ambulance, etc.Receiving the bill in the mail is only the first step.
There is an insurance coordinator in the Health service Office,I gave you her name and number .
In a case like this,I give the kid lots of credit for remaining on campus.Seeing that he needs followup visits to specialists without having transportation, more surgery etc I might have thought about a LOA for the semester.</p>
<p>As the mother of a freshman at WUSTL, I'm hoping that when everything is resolved Cressmom will be willing to share with us who was helpful, who wasn't, and all the details--contact names and numbers. I agree that dealing with insurance companies in general is a pain. My son is filing claims with the WUSTL insurance when visiting student health (we have yet to see what the reimbursement will be for some labwork he had done) and using our family insurance for visits to doctors outside of student health (for an injury he sustained 3 weeks before school started).</p>
<p>Cressmon--how was your son injured? You mentioned something about a faulty sidewalk--was this near the construction on campus?</p>