ACT Customer Service?

Test Preparation ACT Preparation
1

Hi,

I am wondering if it is typical for the ACT customer service agent to ask for information like your address and date of birth to find the account, or if I need to be concerned. Does anyone know how long it typically takes them to reply after requesting more information?

TIA!

2

Also, is anyone able to send scores from multiple test dates to the same school? I cannot add both, and I don’t know if it is a glitch or if the ACT is sending both as part of their new Superscore plan.