@sgopal2, did you just make this call? or did this happen during the school year?
Our CC was amazing, but we had no contact until after she had been assigned (spring of junior year), we had submitted our parent questionnaire, and she had met with DS. Her suggestions of schools to consider were spot on, her strategy excellent, and she was such a good sounding board for DS that we, as parents, had very little involvement with the process at all (which was what DS wanted.) She was always available, including over Christmas break, which as it turns out, was important because that was when ED results required some that some adjustments to plan be made. And this is why I asked if you contacted them this summer – the CCs have to be “on” throughout the school year – including breaks – and while the rising seniors may reach them during the summer via e-mail or phone – I would understand someone who was miffed by a call (which requires an immediate answer) from a parent of a child who will not be applying for over a year. (Okay, I’ve probably also just revealed why I could not work at a BS – way too cranky.)
Our school does general sessions on the college process/landscape during parents weekend (and also does them for the PA via webcast); this was when I first learned of and saw the profile, btw. The students have input from the counseling office as they do their schedules (with their academic advisors) each year starting freshman year. They have a college fair for sophomores and juniors in the spring, but it isn’t until after all the RD deadlines for seniors have passed that they start working with the juniors one on one. We requested a face to face meeting in May (when the main concerns were WL kids, so not so busy), and found it very helpful.
I know people who did not click with their CC and switched; I know parents who felt that the school was not aggressive enough in "marketing’ their kids; and I know parents who felt that the school wasn’t sufficiently committed to “prestige” schools. Most of them felt that when the process was done and over, though, they were happy with the outcome. (n other words, the peak complaint season coincided with the peak uncertainty and stress season. While a few kids transfer after freshman year, it is very few, so my guess is that they’re making good matches. (I know of another school when 20% of the kids transferred after freshman year, suggesting that while they might have been doing a good job of getting them into colleges, they may not have been picking the right ones for those kids.)
I can understand your dread of this process – personally, I found it awful – but what I’d suggest, rather than worrying about having an adversarial relationship with college counseling, is asking – when school is in session – how the process works, what the timing is, and what is expected of the parents. Most BS have great teams and processes in place, and being BS, they don’t involve parents a lot, so it’s also possible that a fair amount is going on that you’re not aware of (but your child is). If you don’t like what you hear or need to hear more, perhaps you could suggest that the CC team do a session during visiting weekend (or a webcast). The process at our school is better than it was a few years ago, and it was constructive conversations with parents that made it so.
And if I could add one more thing – every HOS I’ve met has commented on how the CC team at their school takes a lot of abuse from parents (not their words, mine – again, they’re more diplomatic than I am).-- both directly and through the HOS I think it’s pretty easy to see how that happens given how stressful the application process is. When you’re happy with a program that the counseling office offers (for you or your child) or a CC’s work, let the person and the HOS them know. It will be appreciated!