Awarded Cal Grant B, but did not receive

Okay so i have searched google and scanned the webgrants website many times and have not found an answer. Last year for my first year of college i was awarded Cal Grant B but never received it nor got a letter saying why i did not get it. That year, I called my school financial aid office because when i called CSAC they told me to. The school said that they were waiting on CSAC to confirm my eligibility so I had to contact CSAC again, and once again told me to contact my school, which left me in a loop. I ended up not even getting Cal Grant that year and never got an answer to WHY i was awarded but did not receive my Cal Grant.

This year I will be a sophomore in college and this time again, it says that I am awarded with Cal Grant B. But now I have a “Cal Grant Hold” on my college portal with a description that says “The California Student Aid Commission (CSAC) has not confirmed your eligibility to receive Cal Grant at CSU, Fresno.
Cal Grants are released for disbursement after confirmation of eligibility has been received and all other disbursement requirements have been met.” (same as last year).
If I do not receive Cal Grant, i will only have enough money from Pell Grant to pay less than half of my tuition, and the rest will have to be out of pocket from my parents. But this is a big problem since I will have 3 siblings attending college the upcoming year.
I am hesitate to call CSAC because I am afraid they will once again, leave me in a loop and without an answer.

Never “hesitate” to call.

Take screen shots of information from school and send to CSAC.
Take screen shots of information from CSAC and send to school.

The whole system is made up so that if any little thing is wrong, you are at fault and don’t get the aid.

Keep bugging them until you get it in a downloadable document that you are going to have it.

THANK YOU