Axess Financial Aid Viewing Award

When I sign into Axess and go to the View Financial Aid section, it tells me that I have “No self-service access for this aid year”. When I click Award Letters, it tells me that there are no award letters. Does this mean I got 0 financial aid, or are they not done with my aid package?

To clarify, I have already tried unblocking popups, disabling adblock, and I’ve been on Firefox, Safari, and Google Chrome.