<p>I accepted my offer from McGill. I paid the $60 registration fee and the $400 down payment. So at the least I would expect some answers to any questions I might have about scholarships, financial aid, accommodation, etc. Now I know that most of this is available online and yes, I've read it all, but I had a few specific questions pertaining to my individual situation (is that so wrong?). </p>
<p>So I call up Service Point ... wow. I'm not going to type out the entire conversation, but long story short, this lady did <em>not</em> like me and would not allow me to ask the specific questions I wanted to ask. Really snappy and just not willing to listen. She ended the conversation with "yeah, bonjour" <em>phone slammed down</em> ... what am I supposed to make of that? And before anyone brings it up, yes I did say bonjour to her at the start before saying hello to indicate English. Maybe she was just having a bad day.</p>
<p>Next I call the financial aid department at McGill. I ask them my question about financial aid and they direct me to Service Point. No way I'm calling them again, so I kindly explained the previous encounter and they put me through to some other number. Next number (no idea what department this is, the person just answered hello without indicating) ... she ends up putting me through to "account services." The woman at account services is bewildered that I was put through to her to ask a question about financial aid, but she turned out to be really helpful and gave me the answers I needed, but again, she doesn't even deal with financial aid.</p>
<p>I must stress that my questions were not generalities, and I don't understand why I need to feel guilty about utilizing the support lines they provide.</p>
all the best!</p>