<p>LETTER DOWN BELOW:</p>
<p>Dear choochoopain's family (Sorry, not going to put down my parent's name for security reasons), </p>
<p>You are approved to borrow a Direct PLUS Loan, pending the receipt of additional loan records from the school you or the student attends. This determination is based on the results of a credit check with:</p>
<p>(Sorry, not going to put the company due to security reasons.)</p>
<p>The pending loan records must be received within the next 90 days. If the loan records are received more than 90 days after the initial credit check, a new credit check will be conducted to determine your continued eligibility.
If you have questions regarding the next steps, the status of your loan, when the loan will be disbursed (paid out), or no longer wish to receive the loan, contact the school's financial aid office. After the first disbursement of your loan has been made, your loan will be assigned to a loan servicer and you will be provided with the servicers name, address and contact information. Your servicer will service, answer questions about, and process payments on your loan after you enter repayment.</p>
<p>Sincerely,</p>
<p>U.S. Department of Education
Federal Student Aid
William D. Ford Federal Direct Loan Program</p>
<hr>
<p>My parents and I are having a hard time trying to figure this out, especially because they don't know English that well. I understand the letter until this part: </p>
<p>"The pending loan records must be received within the next 90 days. If the loan records are received more than 90 days after the initial credit check, a new credit check will be conducted to determine your continued eligibility."</p>
<p>Does that mean we have to send our credit record to the school? Or do we have to send it somewhere else? I've already contacted my school's financial aid office, and the student accounts office; they barely helped. This is for a Direct PLUS loan by the way if you somehow missed it in the letter.</p>