<p>Does anyone know how the school report could be "not received" on an applicant's Eli account if the official transcript was "received?" From my understanding, both items were sent via Naviance e-docs by the school counselor. (The Common App indicates the school report was downloaded "by the college" on 11/01/11.) My kid sent an email to admissions on 11/16 with this information, but hasn't heard back and the "not received" status is unchanged. Any advice?</p>