FAFSA won't let me move on

Paying for College
1

So I’m trying to make corrections to my fafsa after I left my parent initials blank the first time and they couldn’t match the SSN. After making the correction, the site won’t let me leave the parent demographics page. If I click next, previous, use the navbar to try and switch, press exit, press clear all data, or generally try to change the page it will simply reload the parent demographics with no change. This is very frustrating because it’s a simple correction and I can’t leave the parent demographics page to submit.

Troubleshooting I’ve tried:
-different laptop
-using chrome, firefox, and safari
-calling the fafsa people for help (they didn’t know)
-clearing my cache on all three browsers
-letting my session expire (still wouldn’t let me leave)
-leaving a required question blank and trying to continue (the error message does show up)

The only way I can get away from the page is if I close the tab. But once I log in again and enter my FSA ID and save key it just brings right back to the parent demographics page. Has anyone ever experience something similar and can help me fix this?

2

Try starting a whole new FAFSA. You can just never complete the current one. Will the system allow you to start a second one?

3

I’m having the EXACT same issue. Did you figure it out yet? Could use some help on this one.

4

If it says null, delete that particular FAFSA and start over.

5

Im having the same problem. Is there a way to fix it?

6

Starting a new FAFSA is your best bet.

7

if you start over, does it delete your previously entered information. Like the information that has already been processed?

8

Hmmm … since you already submitted, you should probably try to fix the current FAFSA to avoid any issues that might come from having two separate transactions. It’s been years since I had to fix a parent info mismatch (I have all grad students now), but I remember that I had to collect proof of their name & SSN and make the adjustment myself. I would suggest contacting your school (or the school you will be attending) to talk with a financial aid advisor who can help you.

9

@emar8092 No, it does not.