<p>Apparently my guidance counselor has deleted the email from the commonapp with her user name and password, did not write it down, and the commonapp system doesn't recognize her email to send her a new password/user name. I need her to log on to do my mid-year report and i've been trying for the last week to get this issue sorted out. Is there any way for me to have the report sent to her via my login? Could I delete her as my counselor and readd her so that she gets a new email, or will that delete my regular report that she already filled out?</p>
<p>Thanks</p>
<p>Isnt there an option that says resend under school forms?</p>
<p>I don't think so. I'll check again.</p>
<p>From the School Forms Help page for counselors and teachers at the Common App web site:</p>
<br>
<p>TECHNICAL QUESTIONS</p>
<p>HOW DO I GET HELP?
If you are experiencing technical difficulties with the Common App Online, if you need to request your personal access code or password, or if you have a general question about the Common Application (including access to our numerous FAQs), please submit a request to the online Help Desk. All email you receive from technical support will be sent from school<em>forms</em><a href="mailto:help@commonapp.net">help@commonapp.net</a>. Please be sure to add this email address to your address book and/or safe list to prevent the messages from being blocked as "SPAM." This is particularly important for AOL users.</p>
<p>IS PHONE SUPPORT AVAILABLE?
No. In order to maintain the Common App Online as a free service to students and high schools, all tech support is provided via a much more cost-efficient email system.</p>
<p>School Officials (counselor/teachers): Please click here to access the online Help Desk. Please do NOT submit support requests on behalf of a student; the student should submit those directly in order to avoid confusion and speed the resolution of problems. </p>
<p>Applicants: Please click here to access the Help Desk. Please do NOT submit support requests on behalf of a school official; the school official should submit those directly in order to avoid confusion and speed the resolution of problems.</p>
<br>
<p>The word "here" is highlighted as a link. See next-to-last section at bottom of this page, which is where the counselor can see the above text and click the link to the help desk.
<a href="https://schoolforms.commonapp.org/CommonApp/SchoolFormsFAQ.aspx%5B/url%5D">https://schoolforms.commonapp.org/CommonApp/SchoolFormsFAQ.aspx</a></p>
<p>As stated in the instructions, the counselor needs to do this, not the student.</p>
<p>Yea I read all of that, and I had my counselor submit a ticket asking for her user name last thursday. Unfortunately, she hasn't been in school for the past few days, and I don't know if they sent her anything. I was just hoping that there was some easier way that I was missing.</p>