First of all, thank you all for the helpful comments and suggestions!
For the past 9 business days since the launch we have been actively gathering the feedback coming in and organizing it by the criticality of the need. Our first concern is to ensure that members are able to register and log in. There have been a handful of issues around this (which we expected with the size of the change), and we have been addressing those as quickly as possible. We have also addressed issues regarding email providers and the delivery of email authentication tokens (essentially the emails members receive when they register, need to change their password, etc.). These can be complicated and time consuming, and we will continue to move any issue dealing with registration and login to the top of the priority list as they arise.
Other resolutions we have tried to make the community aware of:
<li>Increased thread history to 250 pages. The Advanced Search is available to retrieve older threads. We are still reviewing this for future improvements.</li>
<li>Removed the extra title under the screen name. We will be adjusting this further in the near future as wells looking to include other member info here such as Join date, etc.</li>
<li>Adjusted the Latest Posts page so that pinned threads aren’t always at the top.</li>
<li>Fixed broken footer links.</li>
<li>Cleaned up permissions issue on flagging a post.</li>
<li>Restored missing forum and sub-forum content.</li>
Additional top priority items we continue to work on are: any identified security and stability needs (technical, backend stuff), ensuring that search engines are indexing our sites properly since we changed many URLs throughout, continued efforts to reactivate the CC mobile app, bringing the EFC calculator and Stats Profiles back online, fixing the login issues where users are redirected to the homepage upon login, and various moderation needs.
We are also currently working on the mobile browser skin pagination pains and giving users the ability to switch to desktop view and back on their devices, along with a handful of other tweaks. For the bookmarking/subscription troubles, we too feel the pain and are working on how to handle it. We are also working to restore post numbers on threads.
In regards to other concerns from the community, we hear them, and we are documenting and assessing them. We are also assessing the feasibility of the requests. Sometimes what seems like a simple request on the surface, is really more complex. We are looking at theming options (for those of you who prefer a darker screen), usability improvements, and other functional changes that will continue to make CC better, easier, and more intuitive. We will make the community aware of any progress as soon as we have news.
The fact is that we went through a major software change, which was desperately needed for a variety of security, performance, and business reasons. It’s no easy task to transition a site of our size, and we knew that there would be decisions that wouldn’t be overly popular in the first release. However, that doesn’t mean that we are ignoring or dismissing member input. We are working diligently, every day to make CC better. This was a massive, nearly year-long project with hundreds, if not thousands, of tasks and moving parts. The team working on the project was beyond passionate and went above and beyond to see it through. And they continue to do so. But they aren’t magicians … they are talented, dedicated people who work to make sure that students, parents, and families can be a part of a community that will ultimately help them be successful in their education endeavors.
We’re excited for the future of CC and hope you continue to be a part of this vibrant community. Stay tuned, as promised, we’ll continue to share updates whenever relevant! Thank you for your understanding!