<p>I never expected this when sending DS to that top private school, but it gets very frustrating now. DS was surprised by one of his final grades during spring break, and it is much lower that he thought it should be. He immediately knew that there must be data entry errors, since he have all his assignement grades, mid term and final grades. He started sening e-mails to TA and professor. No response. He finally got hold of the TA after spring break and TA corrected those entry errors. Now it needs the professor's approval so the corrected grade will become offical on his transcript. But the professor never responses to my son's e-mails. I asked my son to talk to the professor face-to-face, and he tried to go to his office a few times without any luck (the prof was not there). What advise I can give my son to get this resolved as soon as possible? There are a few summer applications that needs the official transcript. Without that grade corrected, it doens't look good at all. I am very disappointed about the unresponsive professor; this is even not a regrading request because all grades were there, just an careless data entry error to start all of those frustrations and struggles for DS.</p>
<p>Generally profs post office hours? Does this prof have hours he is “supposed” to be in the office for students? If so, then your son should send him an e-mail and tell the prof that in addition to the e-mails he’s stopped a few times and that he will be there at such and such a time (during posted hours). If he arrives and the prof isn’t there then he can go to the dean or department chair or whomever is senior to the prof. My son had a problem with an “absent” prof and had to move the ball up the line.</p>
<p>Emails can mean more to some students than to profs. I’d just say head for the dept office and ask the admin asst for help, nicely, no attitude. Agree a higher up may be able to resolve this. One of mine had a similar contact problem. Prof was never in his office during posted hours and never responded to emails. It never occured to her that email wasn’t the gold standard. (Funny, because she’s not so great about reading our emails to her.)</p>
<p>Can son figure out profs class hours and wait before after a classz.</p>
<p>Thanks, momofthreeboys and lookingforward. I talked to DS again and sounds like the ball is acutally in the hand of the dept head. It is the dept head that DS needs the final signature and approval from, but he couldn’t get hold off. He went to the office (twice already), and the dept admin assistant just told son to keep coming back and trying.</p>
<p>Is department head also a prof with classes? Maybe thy that</p>
<p>The professor is wrong in not responding. However, at most schools there is a chain of command and your son may not be able to accomplish anything until he speaks with the professor or can document sincere, multiple reasonable efforts to contact the prof with no response.</p>
<p>If the professor and/or dept. chair are non-responsive, the student should go talk to a dean. Which one depends on the size and administrative structure of the school–either his class dean (e.g., Dean of Sophomores) or straight to the Dean of the Faculty (who would be the dept. chair’s boss).</p>