Question about Request to Re-score Writing Portion of ACT

My D took the April ACT and received a composite score of 34 (hooray!), however her writing score was 24 (boo!). She is thinking of requesting a re-score. I’ve read on CC that the ACT will re-score for a refundable $50 if the score is increased. But their website does not indicate that they will only report an increased change. We don’t want to make things worse! Does anyone have first hand information on this? She will settle for the 24 if she has to.

“For the ACT, your score will either stay the same or go up - ordering hand scoring can’t hurt your score, it can only hurt your wallet.”

http://blog.prepscholar.com/act-hand-scoring-should-you-order-it

Can anybody that has actually done the essay re-scoring comment? Thanks!