UCR Academic Renewal

Hello,

I attended UCR back in 2007-2009 and dropped out after failing a few courses. Now I am trying to attend a community college to complete my AA and transfer to a Cal State but am trying to figure out what my options are for my failed grades and if I have the option of academic renewal or something like it. I have been trying to speak to a counselor for over a month now and all I get is short responses that don’t really give me any option other than her constantly saying no, no, no. Has anyone else gone through this? Does anyone know what options I have to where those failed courses won’t affect my gpa now?