Why was my Pell grant reduced 25%my Spring semester?

During my Fall semester of 2019 I was taking 12 credits. I failed one class which brought me to passing only 9 credit hours. But for my Spring semester now, I am taking 21 credit hours bringing me back to full time. Is there a reason it looks like I am not receiving all of my aid? I thought that if I got back to full time it would go back to normal.
I need to talk to my counselor asap.

I am also confused because during spring of 2017, the same thing happened but I received all of my aid for fall 2017. So failing a class did not affect the next semester so I am not sure why it is affecting my aid now.

Have you asked your financial aid office?

I will be calling them today. They’ve been very vague and clueless for some reason.

Did you have a full schedule at the start of the term, or did you drop and add courses to get to where you are now?