Common App & Pitt Portal

My son applied via the Common App, and he can’t access the Pitt Portal. He doesn’t have a username or password. He reached out to the tech helpdesk at Pitt, and he was told that only students get usernames for the Portal. Is there something he’s missing? Has anyone else applied via the Common App and obtained Portal access? If so, how’d you do it? Thanks!

this is the website for accessing the portal:

https://passport.pitt.edu/idp/profile/SAML2/POST/SSO?execution=e1s1

but yes, you need to have received a username and password from Pitt. My daughter used the common app (with self-reported transcript). I don’t remember how she got her password but I assume she got an email…

D applied using Pitt’s application, not the Common App. She applied on a Saturday, I believe, and received the emails with info to access her account the following Wednesday. Not sure if using the Common App takes longer, but I understand how frustrating it can be since they don’t tell you upfront how long it will take to receive the login info.