<p>I bought a laptop computer online for $1,500 a few weeks before I headed off to school. The company stated orders will be shipped within 48 hours. I waited a week and I never received an e-mail that the item was shipped. I contacted them by e-mail. They never responded. I went ahead and contatced my credit card company and explained the situation to me. They went ahead and gave me a full refund for the transaction. A few days after that, the company e-mailed me and said that they never know when the orders are going to be shipped and they had no exact date when my computer was going to be shipped. They did not apologize for the inconvenience or offer a discount on the purchase. I went ahead and bought a computer from another company and didn't have any problems and received the computer in time. </p>
<p>About a month after I made original purchase, I got an e-mail that the computer was shipped and I received it a couple days later. What do you think I should do? I no longer need the computer. Do you think I should just keep it and wait to see if the company makes a claim that I recieved the computer? I thought the company provided horrible customer service and I am very dissapointed that it took over a month to receive the computer.</p>
<p>Of course you should return it! Contact the company and have them email to you a return shipping UPS label. Take care of this as soon as possible.</p>
<p>If I end up being charged for the computer, by brother will end be using it because he needs a new computer.</p>
<p>What do you think I should do? The company's customer service was horrible and never apologized for the delay. Should I just let them reverse the charge or wait to see if they don't catch it?</p>
<p>First-it is good to ask yourself whether you should or should not return the computer, now that it has been sent. It is indicative of what you honestly feel you should do.Second-if you are truly asking for our opinions, then I would say that you should call the company and ask for a return label-and get a confirmation number/name of the person you spoke with for future reference<strong>-and return the computer. (</strong>In case you have to dispute a new charge on your credit card). THEN, if you still feel strongly-write a letter of complaint to the President of the company outlining the reasons for your complaint and what remedies you feel entitled to-such as-a discount coupon for a future purchase. Then should you receive a letter of apology, and a discount coupon-you can give the coupon to your brother.My opinion-apOL</p>
<p>If you have a convincing argument, the credit card company almost always takes your side. So, once the charge has been reveresed, it's hard for the company to do anything.</p>
<p>It's now the company that's responsible for handling this. Give the company a simple notification and cooperate with them. However, if they don't respond, you're not responsible. They are disorganized enough to ship you a laptop for essentially free - they better be prepared to handle the responsibility of getting it back. If not, you should not need to go out of your way - maybe hold it for a few weeks and use it for free if the company doesn't follow up.</p>
<p>This sounds awfully like Lenovo. Is it Lenovo?</p>
<p>If after a chargeback the company send you the computer anyways, under the law it may be a gift and you may be entitled to keep it. Because if the credit card refunded your purchase they HAD to have notified the computer company. Usually the way a chargeback works is you file one, and then the credit card company goes to the company you filed it against and then confronts them about it. They have like X amount of time to respond.</p>
<p>I would return it and get it out of your life. You probably need a return authorization, which you get from the, and you may need your documentation.</p>
<p>I am not going to bother contacting the company. They were rude and said I was inpatient (eventhough it was stated that items will be shipped within 2 days).</p>
<p>If they don't respond to the claim, it is their fault for not being organized.</p>
<p>I will cooperate with them if they respond to the claim. I am not going to lie and say that I never received the computer.</p>
<p>I would keep it until they ask for it back..if they really took a month to get it to you, I wonder how long it'll take for them to realize you never paid for it :p</p>
<p>That's unacceptable. Threaten to take legal action if they don't start treating your case seriously.</p>
<p>Contact the Better Business Bureau and file a complaint. Next time, make sure you check with the BBB before ordering from a company of unknown repute.</p>
<p>My credit card company refunded my money and a couple of weeks later I received the computer. Now, I have a free computer.</p>
<p>I was curious what you would do. Would you return the computer to the company or wait for the company to respond to the chargeback and see if you could keep the computer for free?</p>
<p>Whoops, I completely missed the part about the refund.</p>
<p>Either way, you should still file a complaint with the BBB (you can do it online). At the very least, it might help prevent other people from going through the same experience.</p>
<p>Keep the computer until they ask for it back.</p>
<p>The OP knows he is acting unethically in keeping a $1500 computer he didn't pay for. Fortunately karma (actually the rules of how credit disputes are processed) is going to catch up with him. I know what's going to happen here, but I'm not going to post it because I want the OP to keep the computer like he's intending and get stuck with the consequences.</p>