Help! Still haven’t received Eli letter or confirmation email!

<p>It has been almost 4 weeks since I received an email from the admission office that said they had received my application and that they would sent me an Eli letter and mid November an email about the status of my app, and whether they were missing documents. </p>

<p>But I still haven’t received either of those! Have any of you got the same problem? What should I do? I already emailed my admission officer once about an interview and I don’t want to come across as whining. I'm really freaking out because if I didn't get their mail, it's possible they didn't get the mail my school sent them either! Any thoughts?</p>

<p>call them, you're international - they'll understand.</p>