Help with Financial Aid!!!

Hello guys! I recently found out that I have been accepted to NYU and have received a full tuition scholarship. However I still have to pay for room and board. This caused me to check up on my Albert account and found that they still needed my Noncustodial Parent Profile. I emailed and informed them that my father already turned this in. However, they emailed me back and stated that he had turned in the Profile late which is why it had yet to be updated. My father gave the impression that he had turned it in on time. So now I’m freaking out! The scholarship is amazing but I still need grants in order to cover the other costs! Will I not receive any grants? Will my financial aid dramatically reduce? My EFC is 78 dollars, and I have tried to contact the financial aid office but they are too busy to respond. Any help?