Did anyone else have problems with uploading tax return documents to IDOC? It looked like everything went smoothly back on April 13th. Last year I made copies and sent them through the mail system. No problems with that. Vandy informed me about a month ago that the parent tax forms weren’t received. They told me to contact IDOC and see if they had them categorized as ‘OTHER’ and then call Vandy back which I did. the next day I called Vandy to double check that they had everything they needed. Talked to 2 people and was told that the file was now complete. My daughter got an email a few days ago that the parent income taxes had not yet been received. I called and they told me to just send them through the mail directly to Vandy. I did that on Wednesday. I hope I’m not too late.
I also got a letter from my sons school indicating some items have not been received. I checked the IDOC web site and none of the uploads are showing. I panicked and called the school and the requested I send them directly to them. I then called IDOC, none of our documents were received. They would not acknowledge there was any issues on their end, just resubmit. I say it’s a big issue, ( I sat and watched the upload go through). I re-sent the documents to the school. We probably went from first in line to last.
I found this site back in the spring due to the upload issues IDOC was having, and, I saw all the people having issues with the uploads. I think IDOC crashed and lost a lot of data, and are not acknowledging it. If this is the case, it’s bad news for everyone.
I too watched the documents upload. Won’t make the same mistake next year. Will have to send the $20+ to mail the documents to IDOC. I still haven’t received my financial aid info. This delayed things a lot.