I uploaded my 2016 tax returns on IDOC nearly a month ago and yet they are still shown as missing and not processed on the dashboard. I contacted customer service but have yet to get a response. I also submitted my CSS to 4 new schools yesterday but they have yet to show up on my IDOC dashboard despite two of them requiring documents. I am very confused about financial aid in general and have no idea about what I’m doing, does anyone have any information that can help??
You should contact CB. WE uploaded the IDOC on 1/6 and were processed the same day.
It can take a couple business days for the IDOC interface to appear, and our documents took over two weeks to get processed during the early round.
@AroundHere @billcsho Our documents are showing as uploaded but just not processed. We even have an alert that one of the colleges we were supposed to submit has yet to receive the Tax Returns, although it has received all other necessary documents through IDOC.
They are probably behind on processing but call customer service and ask.