I am having a major issue right now. My family recently finished paying off the fall semester bill through a tuition payment plan. Now this month the next bill is available online and the bill is double what I was charged for the fall and there is now a student finance charge on the bill. On the bottom of the bill it says that the payment is 60 days overdue although for August and September the Bursar bill showed that I owed 0 dollars. Why this sudden price increase and how can I get this fixed? Thank you in advance!
Contact the Bursar Office and show them the past bills.
^^We had issues because Cornell didn’t apply the FA when they should have, so DS couldn’t use Cornell printing or look for a job the first month he was there. But lots of communication with the Bursar Office fixed the problems, eventually.
It has been my experience that anyone I spoke to at the Office of the Bursar was extremely helpful! Once I explained the situation, the individual(s) I spoke to credited the account for any finance charges and got back to me in a timely manner with information and/or credit(s) to the account. Just make the call.
Just call the Bursar. I’m sure they will be able to rectify this. Maybe it has something to do with the payment plan not syncing with your student ID or something. Best to call and check.
Thanks for the advice everyone! Is it advisable to call or go to the office in Day Hall in person? I was planning on going there straight after class on Wednesday since I had time.
If you have time, it is probably easier if you could there in person. I would also bring a computer or smartphone so you could show them your payments. I have dealt with them on the phone and they were very helpful. Very often they would just do the adjustment when I was on the phone.