Parent Student Loan

Hi,

I applied for a parent plus loan through the StudentLoans.gov website on June 9th and received immediate approval and an email which contains my approval reference number. A month later (July 9th) my sons schools asked that I complete form through their website to accept the parent student loan (which i did). The school then submitted and a second credit check was ran and at this time I was denied. I called “StudentLoans.gov” and they informed me that the first approval would be honored and that a credit approval is valid for 180 days from the time it was initially ran, but, today I’m still having a difficult time getting them to submit the approval to my sons school. Has anyone else ran into similar issues/problems?

Thanks!