@zokegamer in Post #3 really nailed it, SUPER helpful thank you!!
What a mess. Here’s what I found out. Non-custodial parents must set up one new account for each of your college students on CSSProfile to enter your information. The student information MUST match how the student entered it. Name spelling, etc. Otherwise, the new account will not link to the account your college student set up. DO NOT ENTER the parent information; leave it blank! HINT: set your user name so you are able to tell that which student this account aligns to.
Follow the steps outlined by ZOKEGAMER.
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I have done all of this and successfully created an account. However when it gets to the application determination section, I select that the mother has provided the most support, but the information provided on this profile will be that of the father. After that it does not give me the option to enter anything.
It just says “As of this time, the student has not selected a college that requires your information.Once the student makes such a selection, you will receive an email notification to complete your application at that time.”
However, this is not the case because i was already sent an email saying that a few of her schools needed my information as the noncustodial parent.
@Skittleskg here you go: http://talk.qa.collegeconfidential.com/financial-aid-scholarships/2047906-css-profile-non-custodial-parent-issue.html#latest
Hey for anyone struggling with this
- If the message " As for the moment no college requires the info...ect" appears just CALL College Board explain the matter, they will fix it : U.S. and Canada: 844-202-0524 International: 212-299-0096
They solved my issue, I was able to send a real NCP CSS. She was kind of unable to tell me what was the problem…but it seems that I did everything right, and that there was a problem on CSS (not sure though)
Hope it help you guys!
just doing that. Terrible signal
Having spent way too much time on the telephone help line, I asked if I was the only one experiencing these difficulties. The person on the help line seemed overwhelmed and disinterested.
What a backlash!
I have helped hundreds of families over the past 15+ years with their NCP and was shocked by the changes. There are few instructions and most of them are either outdated or send you to “a processing cyber-twilight hell”. Cudos to Politipotamus for the guidance.
REALLY @zokegamer? That’s what they told you? Any reason the College Board is hiding these instructions from the general public?
I also called their support as thedukeof did, they fixed it. Some internal problem I guess, I did everything as I should have had. A long call (and expensive, from EU to the US), took one hour.
Working with a student…first gen/low income took us 45 minutes to get through to CSS… been talking with them… still not resolved… they put us back on hold. Seems like a CSS issue!! Completely crazy. CSS is due today for some of her colleges. Submitted custodial, but need to get noncustodial processed today!
Almost 2 hours later with CSS… problem fixed.
Thank you zokegamer! That helped a lot. This was very confusing, and the email wasn’t going to my exhusband. Your directions were perfect. I don’t know why they changed the process because this was nuts.
It’s an excuse to charge more fees.
One of the biggest scams that I have ever witnessed. I’m a financial investigator by trade. Why in the world would an organization, request financial information from a non-custodial parent and their spouse? Examples, my step-daughter lives with my wife and I. Her biological father, who pays child support, remarried last summer. His new wife has a great job and assets. Now she has applied to Syracuse university. She will most likely not get scholarships through the CSS Profile as four adults income has been included in estimating her financial need. Her father’s new spouse has zero responsibility to pay for her higher education. So she is being punished for him remarrying. Now they have told her, you can take out student loans. How many kickbacks are they getting for that? Unbelievable.
The comments I have seen supporting this organization appear to be spin coming from their employees. Nobody in their right mind thinks this is fair. I wonder, the athletes that get full scholarships if they ask for financial information from those loosely associated with them also. Biggest scam ever.
Because ** your stepD’s parents are first in line to pay for college**. You are right that step parents are under no legal obligation to pay for college. However, the information is taken from both households to assess the financial strength of the household to assess how much the biological parents can pay.
Does your wife work? What percentage of her salary is paying the bills. Do you pay for everything and she is free to spend what she earns on whatever she wants? Probably not because it is a partnership and there are financial decisions that you make together.
If you feel that your income should not be used for financial aid purposes and her stepmothers income should not be used then ** your stepD’s biological parents ** need to sit down and decide how much they are willing to pay/borrow to send ** their child** to college. There are approximately 4000 colleges and universities in the country only 350 of them request the CSS profile and less than that request the non-custodial profile.
Syracuse states what they require in order to give you StepD ** their money** ( which has been given to then through the generosity of other people’s parents who give to the school. If you are not happy with their requirements, simply do not ask them for their money.
While the net price calculator is not accurate for divorced parents each household could have plugged their number in the net price calculator to get a ball park as to how much each family may be asked to pay, combine those numbers to see if it was workable. Hopefully all of you helped your stepdaughter compile as list of schools including some that are financially feasible options for both families.
I’m OK with the step parents being included. Two adults in the home usually means two incomes, sharing the major bills, etc - not the same as one parent living alone.
@Politipotamus: I’m a NCP and have been totally confuse by this process (as has my daughter). Thank you for this post!
How long should it take for the NCP to receive the email from CollegeBoard inviting them to fill out the NCP Profile after the CP has submitted the original CSS Profile? It’s been 48 hours now … nothing. Also doublechecked that correct email address for NCP was input on the original form AND the “submit other parent’s email” button has been tried also (with two different addresses…still nothing at either address, not even in spam folders). TIA!
First of all NO, step parents are NOT required to pay a bunch of money for someone else’s kid; nice try @sybbie719, nor should a college be grabbing at it.
I’ve been contributing to my kid’s college fund for their entire lives PLUS paying child support PLUS paying mom that support until they graduate from college, now I have to pay extra? What about me having to take financial responsibility for an 18yo legal adult? I’m supposed to contribute toward his car payment too? He’s an adult and has a bunch of money that his mom and I saved for him. It is just a scam by the colleges to guilt people into paying up more so they can get their inflated, bloated buracracy paid for by a new source of income. It should be illegal. NCP’s (or CP’s for that matter) are not required to pay for anything, nevermind $75k a year for college which I get NO benefit from.
You make it out that getting divorced and all the legalities that go with that dictating who pays what is simply a suggestion so that a college can just grab at anyone’s money who is somehow related. What about grandma’s expensive condo in FL? IT IS A SCAM DESIGNED TO PLAY ON GUILT AND IS WRONG.
Thank you so much for this information. My ex and I are frustrated by this process. It’s not clear for ncp and my ex was afraid he was going to mess up our son’s established account by making a new one with so much similar information. We just copied your step by step. Luckily we are on speaking terms. This has to be a nightmare for a student who’s parents do no get along. A year later all this info is still relevant. Although you have to wonder why a year later the CB has not made the process more clear. Again, thank you.