Why are customers so dumb?!

Student Lounge College Life
1

<p>If any of you are working retail jobs this summer, you might be able to relate to this. But I feel like regular, everyday people change when they enter a store. Interacting with minimum wage employees gives them a sense of power and entitlement, they get to feel superior. See, even though in real life they're geting divorced and they just figured out their son is a useless cokehead and their daughter is a tramp, treating underpaid young people just makes them feel awful good inside, you know? I mean, they're the almighty customer so they're always right. So they have no problem telling you to your face that you're an idiot, that's why you're working there, and (with a particularly smug look) that they can get you fired - they run things around here, see - by calling your manager (who doesn't give a rats ass and would happily strangle customers).</p>

<p>Also, for you parents out there, when darling Chrissy waltzes into a bakery and eats cupcakes on display, you have to pay for it. It doesn't matter that your precious chubbykins thought they were free samples, her precious spoiled ass isn't prancing out until they're paid for, mmkay? :)</p>

2

<p>Some manager spoke to me very demeaningly for an hour today and then didn’t fix my problem, or even try for that matter. I would say employees and customers need to treat each other as equals. Gosh, he ruined my entire day.</p>

3

<p>Some customers are just downright tools. Once I got yelled at for about 5 minutes by a lady because I forgot to say thank you to her (it was the last hour of a 7 hour shift). Then another time some person yelled at me for scanning too fast.</p>

4

<p>I work in an Ice Cream Shop and completely agree with OP</p>

<p>ok…like 80% of my customers are nice, normal people. The other 20% are raging psychopaths bent on ruining my day</p>

<p>I had a lady ask for a blizzard, i asked what size, she went “COOKIE DOUGH” . I said “ma’am, what size” she screams “COOKIE DOUGH!!!” And so i go, “small? medium? large?” She calls me a “*****ing moron” and walks out</p>

<p>seriously?</p>

5

<p>This is a list of reasons I hate my job (baskin robbins) that I found when I was ****ed after work. </p>

<p>You know you’re a true Baskin Robbins Extraordinaire if…</p>

<ol>
<li>If you’ve ever had a customer ask: “How many scoops are in a double scoop?”</li>
<li>If you’ve ever had someone come in and have 50 samples and then decide they don’t want any friggin’ ice cream…</li>
<li>If you have repeated the line: “Would you like that in a cup or in a cone? A cone? All right then, what kind of cone: a sugar cone a regular cone or a waffle cone?” about 2 million times. It’s funny, it doesn’t matter how many times you repeat this to customers, the next time they come in to the store, they still need the list of the different styles of cones.</li>
<li>If you’ve ever had the need to go stick your head in the freezer and die when there is a giant line right out the door.</li>
<li>If you hate the dip**s who come in 2 minutes before close and then order 5 of the most friggin’ annoying things to make on the menu.</li>
<li>If you’ve ever had the customer who comes into the store, looks at the ice cream for 10 minutes, then asks you if they can have a scoop of some random, obscure flavour that you’ve never even heard of. And then, when you proceed to tell them that Baskin Robbins does not keep that flavour in stock, they yell and scream at you insisting that you have the particular flavour…</li>
<li>If you’ve ever had someone stop, look at the store hours, see you’re close, but bang on the door anyways, because they desperately need their vanilla shake…jackasses.</li>
<li>If you’ve ever wanted to shove an ice cream scooper up the ass of the customer who can’t make up their friggin’ mind when there is a line of about 20 people.</li>
<li>If you have to hold in your laughter when the customer asks for the JAMACIA Almond Fudge…its JAMOCA you idiots! I’ve also had people say Gold Medalion Ribbion, instead of Gold Medal Ribbon.</li>
<li>If you almost implode when people insist that THEY know how to make a particular item, and that you are simply doing it wrong.</li>
<li>If you’ve ever been screamed at by some ed off customer because their bill was too expensive, and then insist that you ring it in again, and again and again and again and again.</li>
<li>If you’ve ever had a customer yell at you because the banana split/Reese sundae/ banana royal etc. does not look like the picture on the wall. NOTE: The pictures of our sundaes aren’t even of real ice cream! It’s fake! The fudge is plastic and the ice cream in propped up!</li>
<li>If you’ve ever had some five years old kid put his greasy hands all over your freshly cleaned glass…and then sneezes on it.</li>
<li>If you’ve prayed for rain on any particular night because you know you have to work later…customers don’t buy ice cream when it rains. Or, if you get excited about horrible weather, 'cause it means it’s going to be a slow night at BR.</li>
<li>If you’ve wanted to slam your head into the counter repeatedly when some kid is screaming at the top of his/her/it’s lungs because mommy didn’t buy them the chocolate dipped sugar cone.</li>
<li>If you’ve had a customer say: “Wow, you must be really strong with all that scooping!” To which you politely laugh and say “Oh yes, but only in one arm!” Ha ha ha…not funny.</li>
<li>If you’ve ever dropped a bunch of sprinkles on the floor to which you mumble some form of profanity.</li>
<li>If you’ve ever had a customer pay with a 50, even though their total bill was about 2 dollars.</li>
<li>If you’ve ever had a customer pay with a 50 for a 2-dollar tab, even though you can clearly see a 5 and 10 in their wallet.</li>
<li>If you’ve ever had to clean up dropped scoops off the floor…or better yet had a customer hand you as scoop their kid just dropped in the ground. </li>
<li>If you’ve ever had a customer point to the freezer and say, “I would like that one” to which we reply, “Which flavour?” to which the customer replies “That one”…could we not be more specific? After all you ARE pointing to at least six different flavours… bags.</li>
<li>If you’ve ever had someone had you their taster spoons afte they;ve used them. Yes, please hand us your used, dirty, germ infested taster spoon that you’ve just used…because BR employees love touching the spitty spoons of total strangers…throw it out yourself…■■■■■■.</li>
</ol>

<p>I know exactly what you’re saying about customers treating minimum wage workers like *<strong><em>. Many *</em></strong>***s have laughed at my coworkers and said they have no future because they are working at Baskin-Robbins. They fail to see that all of us are working our way through school and have goals that go beyond scooping ice cream. </p>

<p>One more thought: The sign may say we close 10, but it really means get you’re ass there by 9:30. The only exception is if you tip well ;).</p>

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<p>This makes me so happy.</p>

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<p>So true…</p>

<p>Rocket6: I’ve never met anyone who worked at an ice cream shop who really loved their job.</p>

6

<p>Sapphire, i’m sorry about your experience, but the employees have to be nice, we have to say “Ma’am” and “Sir” and tell them to have a super day, and keep our “polite face” on, when we really want to push a button that will cause the customer to fall through a trapdoor and die. Meanwhile, the customers can be total dbags.</p>

<p>ahaha pramirez, that list made me laugh for like five minutes! I work at a bakery, not ice-cream shop, but it’s very similar, half those things apply to us too. And I agree with Rocket’s 20/80 rule, so true. </p>

<p>And there are so many different types and flavors of breads, puddings, cakes, desserts, and yes, customers always say it wrong (not annoying but funny) and describe them all as “that one!” and get frustrated when you can’t immediately tell what their stubby finger is pointing to out of the vast selection. And today this old guy repeatedly yelled “B itchen! B itchen!” at me (no space between B and i) until I realized he meant Brötchen, a type of German roll…haha I thought he was swearing at me!</p>

<p>The kids are the worst, they SCREAM when mommy doesn’t get them an extra cake or a batch of overpriced cupcakes (“But it’s not your birthday, sweetie…” “I DON’T CARE I WANT 'EM NOWWWWW!”) I hate kids. And I work in NYC so that means tourists, ughhhh. And some fat monster ate decorative pricy cupcakes that were on display, her mom was like, “I thought they were free samples, so I let her eat them!” when they clearly were just on display!</p>

<p>The worst is when they have the nerve to call you an idiot. And I want to scream in their face that I’m studying to become a goddamn medical researcher and only have to deal with their ass cause I’m not a scientist yet, but then they would get upset, and oh no, call the manager, and i have to pay my rent.</p>

7

<p>If the people where I work ate the food we have on display, they’d probably get food poisoning. I don’t think anyone’s been dumb enough to eat the display food yet, that sits out all day, and looks like ****.</p>

8

<p>I used to work in a drycleaners, when people come to PICK up their clothes and its like 1 shirt for 2 dollars and insist on paying with a 100 dollar bill…</p>

<p>I don’t understand how customers even consider doing that, and of course he isn’t walking away till he gets his shirt, so they just stand there confused as to why i dont have change for everyones 100’s.</p>

<p>or when customers insist on screaming and cursing when their stained pants with popped pen ink stains cant be cleaned.</p>

<p>and the worst are the customers that refuse to be helped by someone younger than them…this is common with the old people, and lots of old people come into drycleaners.</p>

9

<p>Oh my God, don’t even get me started on some customers.</p>

<p>I remember this one time when I was working at Nordstroms and was ringing some man’s purchase and he gave me his I.D. but didn’t say a word, I assumed it was to check that the name on his credit card matched, rang him up and sent him on his way.</p>

<p>Five minutes later, he comes back and complains that he was charged tax. </p>

<p>Apparently, he had given me his card to show that he was a Canadian diplomat but didn’t bother to open up his mouth and say anything as if I seriously spend all day scrutinizing IDs.
So then, he tells one of my co-workers, not my boss “you need to teach your employees about tax and who is not required to pay.” and he says it in this condescending manner as if I’m a complete idiot.
I wanted to rip this man a new *******, I was so mad.</p>

<p>I can’t read your mind, if you have a special request - say it. It was my last day working there, I should have let him have it.</p>

<hr>

<p>Or the time I worked at Disney World and this woman squeezed a lemon up her vag because she handed me additional change after finishing a purchase. Disney’s registers are set where you can’t open them unless a purchase was made and she threw a fit at me about it.
All because she wanted to receive a dollar back instead of thirty-some cents—which is fine, just ask during the purchase…not twenty minutes later.</p>

<p>–
I’ve worked so many retail jobs and I never cease to get some snot-nosed “I’m better than you lowly cashiers” customer.</p>

10

<p>I LOVED the baskin robbins list…It seiously is like the same for DQ where I work</p>

<ol>
<li><p>People it’s MOOLATTE not Mulatto…You are not asking for a person, you are asking for a frozen coffee</p></li>
<li><p>When I ask you what size, don’t say “regular”. We are not a gas station, we don’t have regular</p></li>
<li><p>Don’t yell at me because we don’t have cherries to put on top of your sundae. Screaming at me will not make a cherry apparate out my ass</p></li>
<li><p>When I have a line out the door, please don’t let shy little Johnny attempt to order for himself. It takes forever and he ends up talking into his hands</p></li>
<li><p>If you yell at me, i will give you less stuff. If you are nice, you will get more. Suck it up and be nice. I call you ma’am/sir, i say please and thank you, and i smile. I EXPECT the same from</p></li>
</ol>

<p>Ice cream is supposed to be happy, but its not</p>

11

<p>I don’t know about y’all, but when someone is really nice to me and I think they’ll tip, I sometimes “forget” to charge them for the extra toppings and stuff like that. If the customer is an ass, then they tend to get charged a little more for their ice cream. Lesson: Nice people pay less.</p>

12

<p>^^^completely agreed…i’ll give nice people whip cream, extra toppings, all sorts of stuff for free</p>

<p>meanies might get charged twice</p>

13

<p>I work at Subway. A lot of things on my list are the same as yours, just sandwich related. I hate people who can not read menus. For instance, we have 8 subs that are part of the “5 dollar menu.” Its big, bright, orange and its right in front of the customer. You have no idea how many times I get asked if all of the sandwiches are five dollars. That’s not as big of a deal as when its time to pay and a customer gets mad that their Philly Cheese Steak is going to cost them over eight dollars when the five dollar menu doesn’t include a Philly. Yeah right, like we are going to give you that much food for five dollars.<br>
“How big are your foot long sandwiches? Are they twice as big as your 6” sandwiches? That’s fine, I’ll just take a regular size on normal bread…"</p>

14

<p>I just remembered: dumb questions customers ask (warning, this will be a novel)</p>

<p>At Disney World:
“What time does the 3 o’clock parade start?”
<a href=“http://eventservices.disney.go.com/files/10903831.jpg[/url]”>http://eventservices.disney.go.com/files/10903831.jpg&lt;/a&gt;
People seriously ask this question all of the time.</p>

<p>“So when is the new <em>insert some Universal Studios attraction</em> coming out?”</p>

<p>“Aren’t you hot under all of that?”
(It’s 95 degrees out and I’m layered in clothes from the 19th century…"</p>

<p>“Do a lot of people die on <em>insert ride</em>? Should I not get on it?”</p>

<p>“How much are Universal Studios tickets?”</p>

<p>“Will the Monorail take me to Universal Studios?”</p>

<p>“I’m Jewish… should I be weary while here?”</p>

<p>Person: “How do I get to Disney World?”
Me: “You’re in Disney World.”
Person: “No, the other Disney World.”
Me: <em>smile and nod.</em>
Person: “The one with the castle.”
Me: “You’re in Magic Kingdom, as well.”
Person: “Well, then where’s the castle?!”
Me: “You see that big castle-shaped building over there? It’s behind that.”</p>

<p>Person: “I heard there’s a basement here?”
Me: “Yes, that’s the Utilidor.”
Person: “How do I get there?”
Me: “It’s for cast members only. To see it, you’d need to pay for the tour.”
Person: “But you get to go there free? That’s not fair!”
Me: “Not just free, they even pay me to go there.”</p>

<p>“Am I going to get wet on Splash Mountain?”</p>

<p>Person: “Where’s the exit?”
Me: “On Main Street.”
Person: “Oh, that’s going towards the Wal-Mart, right?”</p>

<p>“Where’s Alien Encounter?”
(For those who don’t know, Alien Encounter was changed to Stitch years ago…but not before scaring the **** out of me when I was 8.)</p>

<p>Person: “How do you ride the Monorail?”
Me: “Well the entrance is over–”
Person: “No, I mean, how do you ride it? Do you sit or stand? or do I drive it?”</p>

<p>“Where are all the rides?”</p>

<p>“When are they taking the wand off that big golf ball-thing?”</p>

<p>“Is an <em>insert race other than white</em> person allowed to play x-character?”</p>

<p>“Does the Dumbo ride go upside down?”</p>

<p>–
When I worked in the haunted mansion:</p>

<p>“Are you really dead?”</p>

<p>“Can I ride this with breast implants?”</p>

<p>“What’s the difference between spinning and no-spinning?”</p>

<p>"Do you think this ride will be too scary for my child? <em>shoves child in my face for my professional examination</em></p>

<p>“Do I really have to wait in line?”</p>

<p>(While I’m dressed like a half-dead goul:) “Excuse me, do you work here?”</p>

<hr>

<p>While working as the “Tinkerbell Guide”</p>

<p>“How tall will Tinkerbell be when we finally see her? Is she a midget? My son is scared of midgets.”</p>

<p>I won’t even begin with the number of genuinely confused people standing around and scratching their heads at the FastPass machines.</p>

<p>Ah, memories.
This almost makes me want to go back to WDW.</p>

15

<p>Haha, I spent last summer working at a small family run (not my family) ice cream stand, and 99% of the two lists still holds true. Especially the one about people who came five minutes before closing and requested the hardest to make things. (Me and the other employees would slowly start turning lights off, and as soon as the boss switched off the light on the sign on the sidewalk, we could leave)
By I have somethings to add for non-chain ice cream stands.

  1. If you’ve decided to murder the next person who asks for a “Blizzard” or a mix-in.
  2. If you’ve had someone attempt to return a shake because it doesn’t taste like last time.
  3. If you believe that the next time someone puts their kid down on the window sill, you should be able to knock the kid off without punishment.
  4. If you’ve had a family come and only speak what appears to be Spanish, so when your Spanish fails you call over your Spanish fluent coworker, who can barely understand them. Then they walk away speaking English.
  5. You’ve had someone ask for a refund because their kid didn’t like what they ordered.
  6. You will one day be committed to a mental hospital because you have started explaining the difference between a cake and sugar cone over and over again and can’t stop.
  7. You can pick something up and tell to the ounce how much it ways as long as it’s under 10 oz. (Seriously, we had to weigh the cones)
  8. You know the freezer door opens from the inside, but on Labor day, you hope that the door will somehow jam and trap you in there for the next four hours.
  9. You tip anyone at an ice cream place three or four dollars when you go because you know it will make their day just like it made yours.
  10. You can tell the one shade difference between cherry, strawberry, and watermelon sherbet.
  11. The first thing you will tell your first born child is that not all green ice cream is mint.
  12. You would never order a banana split anywhere because you can’t imagine putting another human being through that.
  13. You’ve thought about suicide when a person asks for three banana splits.
  14. You insist that they tell you the entire order. You will not leave and come back only to find out that the next person wanted exactly the same thing.
  15. You have lied and said a certain sundae or topping is discontinued or sold out because it is annoying to use or make.
  16. You hate ice cream.</p>
16

<p>@Plattsburgh–My family goes to WDW all the time, and I definitely feel for anyone who works there. Most people have no concept of how a line inside a store works, I can’t imagine working there.
And, how exactly did you answer that Jewish question?</p>

17

<p>I feel guilty when I say that my brothers and I used to go to WDW every weekend (Gotta love season passes) and just watch people try to figure out where to go.</p>

18

<p>I do that even though I go every other year.
Have you ever listened to someone try to explain how the monorail works to their kids?
I think I once heard, “It must be a really big pulley on each end.”</p>

19

<p>I just used the typical Disney response and told him “Mickey loves everybody.”</p>

<p>It is a pain working there sometimes. But I will say this, be nice to people working there, they have the ability to give you almost anything in the park for free — and Disney tells us to placate people by giving away free stuff.
The nicer customers were to me, the more free stuff I gave them.</p>

<p>I once gave away a $350 huge snowglobe that some old woman had spent the better half of an hour eying in one of the stores I worked in, because she was so sweet to me.</p>

20

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<p>The monorail seems to confuse the hell out of people. I’ve had people ask me which one to get on to get to the airport or to Walmart. Other people think it’s an actual ride attraction. </p>

<p>But the FastPass distributors are the best. People get so confused trying to use those. I’ve had people stick their credit cards in there, before.</p>