Letter of recommendation issue

<p>My D submitted the application and invited several teachers for recommendation a couple week ago. She could track the status of recommendation and one teacher has already submitted the letter. She received the confirmation e-mail and then a NetID last week to activate a login for tracking. After she activate with the NetID, she lost all the invited teacher recommendation record. She ended up re-invite all the teachers again and ask them to re-submit the letters. I wonder if there is a way to get around this problem.</p>