MATCHING Common app to naviance

Quick Question, so when my son goes to match his naviance and common app with the MATCH button ( this should be pretty simple) but the match button just turns blue but nothing pops up nothing happens. YEs, he has done all of his FERPA things on common app and YES he has blocked pop up blockers/ Also yes, he has same email account and birthdate on both accounts. I feel like we have done just about everything. It is hard to find info on line. Please help, colleges are asking for his transcripts.
Thank you so much

When my D was applying a few years ago, her GC had to link naviance to the common app.

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Why did hers not connect? So interesting, it should be super easy right? Ughhh