You called the colleges, they said it’s OK, you are OK. That message in red about deadlines is on everyone’s idoc.
Shame on the College Board and its clumsy IDOC system. The process is stressful enough for families without this added annoyance. They needed to hire sufficient, qualified staff to handle this, and clearly they did not.
Cakeandtears, I called again today, because I saw the past due message too, and there are still several documents unprocessed on my daughter’s account. Today I was only on hold for 30 minutes (as opposed to the 1hr and 10 minutes yesterday). Again, they said they would expedite my request to a supervisor. At least most of the documents are finally processed and were made available to the schools today. I honestly don’t understand why everything wasn’t processed, especially when all the documents were uploaded at the same time. The person who answered also could not explain that to me. I also clicked on the contact us link and sent off an email. That has not been responded to as of yet.
OHMomof2. I just emailed the 7 IDOC schools on D’s list to see if they’d like me to send the financials directly. We’ll wait and see what comes of that. Is this stuff never-ending?
This is so depressing. We can’t file our taxes because of missing info from a company that went bankrupt! so not only haven’t we submitted to IDOC we can’t complete our taxes! 
Rice and Emory said just to send everything to IDOC as soon as we can even though the deadline has passed. UGH!
@gettingaclue - why not file now then amend later if the company ever gets you the info?
Agree with many. I uploaded on FEBRUARY 04. Yes, over a month ago. After waiting on hold over 45 minutes, I was told that my “case was being escalated”. That was 3 days ago. Escalated or round filed?
Just so you know, the man who runs the college board is the same English teacher who is cramming common core down our throats. He has already made one fortune in “education” by taking his company public. Now he is going to finish off public education I suppose.
One thing is for sure, the college board is the epitome of mismanagement. Could make a good MBA case study.
College Board is raking it in on the backs of our students, all the while pretending to be a “non-profit” organization:
@OHMomof2 yes, our appt. is on Wed and we’ll amend if the form doesn’t come by then. The company just kept saying it would be mailed that day or the next. 
March 9th and I’m waiting for W-2’s and Non tax filers statement to go through. Only the 1040s and 1099s went through. Weird. Submitted on 2/13
4 of my Ds school had a “priority” date of 3/2. I uploaded on 3/2 (Taxes complete at 2pm that day. :)) Of course, not processed yet. I took a screenshot of the IDOC page showing date of upload (cropping out the school codes) and emailed to 4 schools. Each responded with: Don’t worry… upload date is what we look at. You will not be penalized for IDOC delays.
Well! I called IDOC today and only had to hold for about five minutes! And the rep was actually helpful! They had mislabeled most of our documents (i.e., labeled all the Custodial docs as Student docs and labeled some student docs as Custodial, although I was assured that the label is not important) and still had not processed the most important documents despite upload dates in early February.
Interestingly, yesterday we contacted the FA departments at each of the IDOC colleges. Only one recommended directly forwarding the documents it needs that IDOC has not yet processed. The others said that they will wait for IDOC, no penalties…and one said that if it came to it, we would be contacted for missing documents. Which I take to mean, no need to worry about it unless/until you land in the accepted pile! And that makes sense to me. No need to worry about something that hasn’t even happened yet, and may never happen.
Anyway, it certainly sounds like nobody is going to be penalized for IDOC delays. So, for my part, I’m washing my hands of the whole thing!
I sent my tax information by mail on Feb. 12 and weeks later the IDOC website still had no confirmation that the documents were ever received or processed. Two separate calls to the Help Desk in recent weeks led me to believe the documents were all received, processed and made available to the colleges even though that was not reflected on the website. When I called the IDOC Help Desk again yesterday, for the third time, I was told that there was no record of my tax documents ever being received or processed, let alone made available to colleges. Although I was upset, I was finally glad to have someone at the IDOC Help Desk confirm that there was indeed a problem. Today, after my 60 minute call yesterday, the IDOC website finally acknowledges receipt of my documents, although they still apparently haven’t been made available to the institutions even though I mailed the tax records back on Feb. 12. Very frustrating process.
Hopefully the College Board, which created and runs IDOC, is somehow “penalized” for their gross mismanagement and incompetence. But I don’t really think there’s any accountability there, so I will be surprised if anything actually happens.
@twinspapa Could you tell me the address you sent your documents to? I mailed my documents and they are labeled as “not received” as well.
I sent mine to the address given on the IDOC website:
College Board Processing Center
P.O. Box 8570
Portsmouth, NH 03802
But noticed today that CollegeBoard’s website has the following address as IDOC’s processing center:
The College Board
P.O. Box 4017
Mt. Vernon, IL 62864
Do you remember which address you mailed these documents? Thanks!
We uploaded the required documents on February 15th for a March 2nd deadline. As of today the documents have not been processed, and there is still a red exclamation point next to the documents required on my son’s IDOC site. I was unable to use their “Contact Us” email. Every time I tried, I received an error message. After 40 minutes on hold I was told that my information would be forwarded to the Processing Center immediately because the uploaded documents should have been processed about two weeks ago based on their current timeline. We’ll see.
I have come to realize that this whole IDOC business could be a really good early tip-off as to which schools will be making acceptance offers and which will not.
Schools planning to accept (and I have to believe that they know by now for the most part who is IN and who is OUT) will urge you to send in the docs to them directly because they have only a very short time left to put together packages, and IDOC has been a hopeless disaster.
Schools planning to deny will tell you to go ahead and wait for IDOC to process (because they aren’t in any hurry - your student’s name isn’t on their priority list at this point).
This is my theory (plus, when you look into IDOC’s published practices, there is a way for a college to signal to IDOC to not request financial information from certain students - that’s why some “IDOC” schools don’t appear on your IDOC list). I will see if my theory is confirmed - at least for my student – in a week or two!
I uploaded online on March 1, and just got this email from CB. Mar 14
“”"" Dear ,
The College Board has received and processed your 2015-16 IDOC documents and has provided them to the financial aid offices at your college(s) and program(s) for review.
The College Board '"""
and when I log in to IDOC, web site shows still no Processed Documents.
but I think it’s just not updated web site and my docs are sent to colleges.
Isn’t this the first year IDOC is using online document filing? I’m womdering if this is the source of their huge problems this year.
I feel somewhat better that I’m not the only one having issues though very frustrated that, even though they finally processed our documents from 3/3 today, I received an email stating that they only received one page of our 1040
I find it very amusing when you land on IDOCS page “For Professionals” and see how well they market their service to colleges:
“IDOC -All the data without the hard-copy hassle”
“Financial aid offices need accurate application data to make timely and equitable aid awards. But the paper documents you need can cause backlogs, processing delays, and tap your precious staff resources.” … “With IDOC you get the applicant data you need when you need it without being inundated with paper.”
“IDOC saves time and money and improves service to students: …IDOC provides quick turnaround time. Images and data are available to you within 72 hours of receipt at our processing center.”
By the way @Volume, the address that was listed in my email for sending documents was: College Board IDOC • P.O. Box 8570 Portsmouth, NH 03802