After practically threatening our tax accountant to get things done early, I uploaded all docs except one on 2/15. The other I uploaded on 2/24. Only one document has been processed - the one I uploaded on 2/24. We received a letter from Wake Forest Saturday stating that while we are processing your application, we are unable to consider your financial aid situation as your IDOCS are not available. They did state that they would consider the FA later, but for us the FA is going to be a consideration in which colleges we choose. I’ve spoken to the IDOCS customer service folks twice. They are actually quite nice. It takes about 10 calls where I get busy signals, then I get call dropped a few times and then ultimately get in the queue. Another 10-15 minutes later I speak with a human. She tells me they are going to “prioritize” my documents. Phew! Now I feel so much better. I’m simultaneously working the friend of a friend back door method to try to get some resolution.
What is the best way to confront this incompetent organization College Board and blast them out of existence? Their pseudo monopoly must be terminated.